I'm a fan or performance support resources because who can remember everything they learn? You have to support when information changes, when someone makes a mistake or when they want to learn something new. Below are examples of documentation I have developed.
Canvas LMS (2018)
As an Instructional designer for the Massachusetts Teachers Association, I was in charge of setting up Canvas and manageing courses and users. I needed to communicate well with the instructors about what the process was and what they were responsible for, so I created a few resources.
Salesforce (NEA360) Training Implementation (2018)
As an Instructional Designer/Online Learning Specialist at the Massachusetts Teachers Association, I co-wrote the Project Charter, wrote the Training Plan and Schedule. I also took materials and resources shared by the National Education Association (handbooks, PowerPoint and videos) and build a resource website for development in SharePoint 2016.
NEA360 Implementation: This site was created for a presentation to the National Education Association. They liked so much what I was doing for MTA, that they asked me to present to the other affiliate states the plan and resources I was creating. The site has links to the Project Charter, Training Plan and Schedule as well as the resource website.
PeopleSoft Upgrade Knowledge Base (2016)
As a Training and Development Specialist at Partners Healthcare IS for Dana-Farber Cancer Institute, I designed and developed the PeopleSoft Knowledge Base using Atlassian's Confluence for the PeopleSoft upgrade. I worked with the SMEs to get the content and screenshots and wrote the documentation.