I'm a fan or performance support resources because who can remember everything they learn? You have to support when information changes, when someone makes a mistake or when they want to learn something new. Below are examples of documentation I have developed.
Harvard Medical School was going to transition from WebEx into Zoom in April of 2020. The pandemic hit in March of 2020 and we had to quickly transition. I was responsible for leading the design and development of the documentation for the Zoom platform.
As an Instructional designer for the Massachusetts Teachers Association, I was in charge of setting up Canvas and manageing courses and users. I needed to communicate well with the instructors about what the process was and what they were responsible for, so I created a few resources.
Open the Resource Site created using Google Sites
When Babson College went through a Blackboard upgrade, I managed the documentation upgrade initiative. The documentation was a combination of video demos and written guides that were made available on our Drupal site. Below you will find a few examples:
Job aid example "Creating Tests or Surveys"
Other examples from my time at Babson: